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Returns & Exchanges

Please note - we cannot offer exchanges or refunds on SALE items or purchases made using a discount voucher / code. This applies to all orders.

If you are not 100% satisfied with your purchase, simply follow the instructions below so we can help you get hold of the perfect item.

Conditions for Returns & Exchanges

There are just 3 simple rules in order to return or exchange a product with PiloxingShop Pty. Ltd.

  1. Products must be returned within 7 working days after delivery.
  2. Original PILOXING tags must remain attached.
  3. Item(s) must be in original condition, unworn, unwashed, unsoiled and in original packaging.

Please note, items with make-up marks will not be accepted for exchange or return.

HOW TO RETURN AND EXCHANGE - within Australia

Ensure all tags are intact and items are unworn as per the conditions above.

Contact PiloxingShop via email at info@piloxingshop.com and notify us of your intended exchange or return.

To post the item, you will need to purchase a prepaid plastic satchel at your local post office and include the following items in your satchel:

  • The items you wish to return/exchange
  • The PILOXINGSHOP invoice

Please hold onto the tracking number for your package once you have posted it.

Once your package is received by PILOXINGSHOP, your exchange or refund shall be processed promptly.

Expenses associated with postage shall not be refunded on any return items.

Please note, PILOXINGSHOP cannot be held liable for any items lost in transit, so keep that tracking number safe!

HOW TO RETURN AND EXCHANGE - for International orders

If you choose to return or exchange any items, please notify PILOXINGSHOP after receiving your package via email info@piloxingshop.com.au

Please note, PILOXINGSHOP does not offer free International returns or exchanges. If you wish to return an item for a refund, the shipping cost shall be deducted from your refund.

If you would like to exchange an item, the shipping costs are not covered by PILOXINGSHOP. Any packages sent to PILOXINGSHOP must have a valid international tracking number.

PILOXINGSHOP cannot be held liable for any items lost in transit.

Please be reminded to indicate on the package that the items are intended "for exchange". Without such notice, the package is at risk of attracting additional customs duties and taxes

Please note - if you wish to make an exchange on any full priced items, PILOXINGSHOP is happy to do so as long as the stock is available. If the stock is not available, a credit note or refund will be offered as an alternative.

Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.

Cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will NOT be refunded.

Please send all returns to:

PILOXING AUSTRALIA PTY LTD
PO BOX 440 ROSE BAY NSW 2029 AUSTRALIA

REFUNDS

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by PILOXINGSHOP, however, please allow 14 days from the day you return the product for your account to be credited.

Important points to keep in mind:
  1. Please note: If a PO Box address is provided for shipping (throughout Australia), packages cannot be sent using a courier service. PO Box addresses can only be serviced using Australian Registered Post. If you prefer for your Product to be delivered using a secure courier service, please provide a physical postal address. For international deliveries, packages can only be sent to physical postal addresses. No PO BOX addresses can be accepted for international orders.
  2. We do not offer any exchanges or refunds on SALE items or purchases made using a discount voucher / code. This applies to both Australian and International orders.
  3. Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
  4. Exchanges can only be made if the intended item is available.
ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, do not hesitate to contact PILOXINGSHOP by info@piloxingshop.com.au