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Your package will be shipped using Australia Post/Startrack. Deliveries are normally received within 10-20 working days, depending on your location within Australia.

Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order. Piloxingshop will make every effort to deliver on time. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If you no one will be available at address, it will be taken to your nearest post office for you to collect with proof of ID. Cost for re-delivery attempts will be passed to the customers if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order.


To most international destinations, Orders over 5 kg will incur extra shipping charges and will be automatically calculated at checkout. For an exact price for international shipping, place items in your bag, proceed to checkout and select 'CALCULATE SHIPPING'.

Most international deliveries arrive within 20 working days.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia & Thailand. Piloxinshop takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.